Viewing posts categorised under: Help Desk
Yontoo Annoyance
Help DeskLeave a comment

Direct from Symantec.

Yontoo is a potentially unwanted application that installs a browser extension to display advertisements that appear to be from Facebook.     Read More…

To repair, simply go to Control Panel, Programs and Features and uninstall Yontoo.

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Latest Microsoft Phone call scam
Help DeskLeave a comment

Hello Everyone.

I received a text message today asking if someone receives a call claiming to be Microsoft and they say “Every time someone logs into the internet, a computer server at Microsoft gets “pinged” and we would like to fix the problem.”

This too is a hoax.  Do not let anyone connect to your computer unless YOU have initiated the call.  They will download a program that will collect personal banking information and data relevant to your personal security.  You need to remember, Microsoft will NOT call you at first contact.  Advise them you would like a contact number and employee number, you will call them back or simply hang up your phone.  If you get a contact number and employee ID (very highly unlikely) you should contact Microsoft themselves and report the call and supply/verify the ID and phone number.

Thank you Michael.

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Fed-Ex Scam
Virus InfoLeave a comment

We received this from one of our followers Carol.

4608-04347953 Monday, 4 March 2013, 10:22 AM

Your parcel has arrived at March 11.Courier was unable to deliver the parcel to you at 11 March 06:33 PM.

To receive your parcel, please, print this receipt and go to the nearest office.

Print Receipt

Best Regards, The FedEx Team.

Below is the response she got from Fed-Ex.

From: Subject: Re: FW: Order Information Date: Tue, 19 Mar 2013 15:44:45 -0400

This is an auto-response, please do not reply.

Thank you for contacting The Canadian Anti-Fraud Centre (CAFC). Your e-mail has been received. Due to the high volume of e-mails, you will not receive a reply.

If you are a victim of identity fraud, have lost money, not received goods or services, are in the process of sending money or have a question or concern, please contact our toll free number 1-888-495-8501 and speak to a representative. Due to high call volume, you may experience an excessive wait time.

Please be aware that the CAFC is a central repository for fraud data. Our Criminal Intelligence Analysis Unit provides support to law enforcement agencies by analyzing fraud data submitted to the CAFC. We strongly recommend that consumers also report all fraud related matters to their local police agency.

The Canadian Anti-Fraud Centre advises consumers not to open unsolicited emails or when the sender is unknown. Spam usually means scam. Just delete them!

For more information, please do not hesitate to visit our website:

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Scotiabank Email Phishing Scam
E-Mail PhishingLeave a comment

This email came into our offices today.  Please read below and DELETE this email if you receive it.

HSBC logo The world’s local bank

Important Information

As a bank we are used to thinking about security. At HSBC Qatar, we use industry
standard security technology and

practices, focusing on three key areas : PRIVACY, TECHNOLOGY and IDENTIFICATON to safeguard your account from any

unauthorised access.
Our Technical services Department are carrying out a planned software upgrade for the maximum convenience of the users of our online-services.
Please click on LOG ON TO INTERNET BANKING below to update your
account security as soon as possible.

This link is:       DO NOT FOLLOW this link.  Simply delete the email.  We have contacted Scotiabank and are now aware if this email and are currently dealing with the issue.
Thank You,
Customer Advisory HSBC QATAR

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PayPal Email Virus
E-Mail PhishingLeave a comment

We received this email to our location today. DO NOT follow the links, they are fraudulent and will collect personal data. If you know you did not purchase anything from PayPal, delete the email, if you have a PayPal account, manually type in the link address. SEE BELOW:

Subject: Receipt for your PayPal payment to Steve Twining

PayPal logo Feb 18, 2013 10:54:32 PDT
Transaction ID: I2R753C051FP1UEDK

You sent a payment of $149.49 USD to Steve Twining (
Thanks for using PayPal. To see all the transaction details, log in to your PayPal account.

It may take a few moments for this transaction to appear in your account.
Steve Twining Note to seller
You haven’t included a note.
Shipping address – unconfirmed
42351 HWY 39 E
SAINT JOSEPH, AK 48832-1000
United States
Shipping details
USPS Priority Mail
Description Unit price Qty Amount
Casio Men’s MRW078H-5BV Sport Analog Dive Watch
Item# 304396468563 $149.49 USD 1 $149.49 USD

Shipping and handling $0.00 USD
Insurance – not offered —-
Total $149.49 USD
Payment $149.49 USD
Charge will appear on your credit card statement as PAYPAL Steve Twining
Payment sent to
Issues with this transaction?
You have 45 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at:

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.

To receive email notifications in plain text instead of HTML, log in to your PayPal account, go to your Profile, and click Notifications.

PayPal Email ID PP503

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Remove Cybercrime Investigation Departament virus (Ukash Scam)
Virus InfoLeave a comment

We received this from Scott at After Hours Computer Services on Feb 26, 2013.

The Cybercrime Investigation Departament Ukash Ransom is a computer virus, which will display a bogus notification that pretends to be from Canada Police and states that your computer has been blocked due to it being involved with the distribution of pornographic material, SPAM and copyrighted content. Read more…

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Canada Post Link Phishing Scam
E-Mail PhishingLeave a comment

We received this from Kevin at Teksynergy on Feb 18, 2013.

DO NOT follow the links from your emails. Instead, open your web browser to the Canada Post website and manually key in the tracking number. This way you should not be affected by this scam. Also, please note the obvious spelling mistakes in the email. Please see email copy below:

Dear customer,

We attempted to deliver your item on Feb 18th, 2013 , 08:00 AM.
The delivery attempt failed because nobody was present at the shipping address, so this notification has been automatically sent.
You may arrange redelivery by visiting the nearest Canada Post office with the printed shipping inboice mentioned below.

If the package is not scheduled for redelivery or picked up within 48 hours, it will be returned to the sender.

TRACKING Number: RW273531235CA
Expected Delivery Date: Feb 18th, 2013
Class: Package Services
Service(s): Delivery Confirmation
Status: eNotification sent

To check on the delivery status of your mailing or arrange redelivery please visit the following URL:

To download the shipping invoice, visit the following link:

Thank you,
© 2013 Canada Post Corporation

*** This is an automatically generated email, please do not reply ***

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Titan Escrow Phishing Scam
E-Mail PhishingLeave a comment

We received this email to our business. on December 3, 2012. Please be aware of who you get unsolicited email from.

Titan Escrow Group Inc. Scam

Here is another scam you all should be aware of. I got an email this morning offering me a job and I decided to do a little research on it before I replied. Turns out, many people have gotten this email and at least one person has been the victim of fraud. She handed over copies of her identification and the scammers used it.
Now, there is a legitimate company named Titan Escrow Group Inc., but they have nothing to do with this scam as far as we can tell. They are located in California and the “job offer” is for a Canadian office, which doesn’t exist.

Before you answer any email for a job offer, make sure that you check the email address. Emails were sent from and The fact that it was sent from a Hotmail account and not a company account is a dead giveaway. Someone named Olivia Wilson is also sending out these fake job offers.
Here’s what the original email looks like:

“Greetings from Titan Escrow Group Inc. !

Hirer: “Titan Escrow Group”
Titan Escrow Group is conventional escrow.
Our reputation as one of the world’s advanced escrow agents has been accrued by convinced group, which can provide your deals close accurately.

Job appointment: Receiving Clerk
Position area: Canada
Job information: $700/week for 20 hours/week.

Your responsibilities Will consist of:
– Check and keep reporting on incoming and outgoing shipments.
– Check receipt of shipments against bills of lading, invoices or other record.
– To keep the record of our Clients and Sellers
– Guide Clients

You should acquire the following skills:
– Self-starter
– Have good communication skills
– Have good organizational skills
– Basic computer skills Word, Excel/Social)

We’re looking forward to your answer. We’ll contact you as soon as possible.
“Titan Escrow Group” HR office”

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Microsoft promises fix for IE security flaw in next few days
Virus InfoLeave a comment

The software giant says it has seen only a few attempts to exploit the weakness, which affects users of Internet Explorer versions 6 through 9.

Microsoft promises fix for IE security flaw in next few days

Thank you Kevin, Teksynergy

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Microsoft is part of effort to stop malicious botnets
Virus InfoLeave a comment

Microsoft joined law enforcement officials and representatives of the financial-services industry to take down server farms in Pennsylvania…Microsoft is part of effort to stop malicious botnets

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